FAQs
Frequently Asked Questions
1. What is your return policy?
We offer a 30-day money-back guarantee for all products. If you're not satisfied, you can return it within 30 days of delivery. Please contact our support team for details.
2. How long does shipping take?
We provide fast shipping options. Most orders are processed within 1-3 business days and delivered within 7-15 business days, depending on your location.
3. Do you offer worldwide shipping?
Yes, we ship to most countries worldwide. You can check our shipping page for more details on specific regions and any exclusions.
4. How can I track my order?
Once your order ships, weâll send a tracking link via email. You can use this link to check your orderâs status at any time.
5. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods. You can see a full list at checkout.
6. How do I contact customer support?
Our customer support team is available 24/7. You can reach us through email or live chat for any inquiries.
7. Are my payment details secure?
Yes, we use industry-standard encryption to protect all personal and payment information.
8. What happens if my order arrives damaged?
If your product arrives damaged, please contact our support team with photos of the damage. Weâll arrange a replacement or refund.
9. Can I change or cancel my order?
You can change or cancel your order within 24 hours of placing it. After that, it may already be in processing.
10. Do you offer discounts or promotions?
Yes, we frequently offer discounts and promotions. Sign up for our newsletter to stay updated!
11. Are there any customs fees for international orders?
Customs fees vary by country and are the responsibility of the customer. Please check with local customs for more details.
12. How can I make sure I order the correct size?
We provide a detailed size chart on each product page. If you have questions, contact our support team for guidance.
13. Do you offer gift wrapping?
We currently do not offer gift wrapping, but all products come in secure, attractive packaging.
14. Can I get a refund if the product doesnât meet my expectations?
Yes, with our 30-day satisfaction guarantee, you can request a refund if the product doesn't meet your expectations.
15. Do you have a referral program?
Yes, we offer a referral program where you can earn rewards for each friend who purchases through your referral link.